1. Cancellation of Services
Clients may cancel their services with [Your Company Name] by providing written notice to us at least [insert number of days] days prior to the next billing cycle or the start of a new project phase. Cancellation requests can be sent via email to [your email address].
2. Refund Policy
- Initial Deposit: Any initial deposit or upfront payment made is non-refundable unless otherwise specified in a separate agreement.
- Monthly Services: For ongoing monthly services, if you cancel your services before the end of the billing cycle, we will provide a prorated refund for any unused services, based on the number of days remaining in that cycle.
- Project-Based Services: For project-based engagements, refunds will be evaluated on a case-by-case basis, depending on the progress of the project and the work completed at the time of cancellation.
3. Non-Refundable Fees
The following fees are non-refundable:
- Fees for services rendered up to the cancellation date.
- Costs incurred for third-party services or materials purchased on your behalf prior to cancellation.
4. Notice of Refund
If a refund is granted, it will be processed within [insert number of days] business days of the cancellation notice. Refunds will be issued using the original payment method.
5. Changes to the Policy
We reserve the right to modify this Cancellation and Refund Policy at any time. Any changes will be communicated via our website or directly to clients.